Our Services

Hospital Readmission Prevention

Assisting organization manage patient care
by providing a layer of support services
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Follow up and interventional care for patients

Identifying and remedying potential gaps in the continuum of care

Avoidable readmissions are a large financial burden for our nation’s healthcare system. A single preventable readmission for example more than doubles the cost of care for Medicare patients. As we all know, the Centers for Medicare & Medicaid Services (CMS) have begun to not only publicly post hospital’s readmission rates but also levy reductions in Medicare payments under the Hospital Readmissions Reduction Program (HRRP). As much as we would like to think that CMS will cap the reductions, we know this will continue to rise and continue to cost hospitals at alarming rates.

It has been proven in many studies that healthcare systems that have a formal post-discharge program effectively reduce their readmission rates by the double digits. The health systems are effectively reaching out to their patients who are at particularly high risk for readmission. The same healthcare systems have not only seen their readmission rates fall but also an increase in their overall satisfaction scores.

Nav Central can help your healthcare organization effectively manage your patient population once they leave your facility. We will follow all and/or a specific high risk portion of your patient population to ensure they receive the compassionate follow up care that is oftentimes post care.

Our services aim to identify and remedy potential gaps in the continuum of care that may occur upon discharge, while also allowing providers the opportunity to strengthen key points within the discharge instructions, medications and follow up plans.

We have found that patients that have received post discharge call interventional services from our advanced clinical team were significantly less likely to be readmitted.

The compassionate personal touch that patients receive not only helps with discharge plans, medications, and follow up schedules but also with overall patient satisfaction.

98%
Average Physician/Clinician Satisfaction Rate
98%
Average Patient Satisfaction Rate With NavCentral
38%
Decrease In High-Risk Readmission Rates
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Nav Central is a critical component of our mission to provide true continuum of care."