Physician Practice Support

Nav Central provides valuable standardized support to clinicians and their practices to eliminate inefficiencies and help our clients give their patients a more positive healthcare experience that results in better outcomes while expending less of their staff’s valuable time and energy.

After-Hours Support

The standard after-hours call system can cause no end of needless frustration for both the patient and the provider. Our after-hours call services not only greatly reduce the burden on healthcare practitioners, but also eliminate the potential for important information to be miscommunicated or fall through the cracks, saving time and confusion for everyone involved.

We don’t simply take a message and page the on-call provider; our clinically experienced operators can solve the patient’s problem in real time without needing to involve the clinician outside of regular business hours.

We use protocols and algorithms which have been specifically modified and approved by our clients, allowing our advanced practice clinicians to resolve problems by phone 90% of the time. This provides the patient with immediate care that can often help to avoid unnecessary trips to the emergency room.

All our interactions are documented and submitted to your medical record system within 24 hours. Alerts can be sent in real time by SMS or email to all relevant parties.

Telephonic Triage

Many physician practices spend significant manpower answering patients’ clinical questions and concerns. These include very simple medical questions like:

“Is it okay if I take another pain pill?”

“Should I be concerned that my cast is starting to fray?”

“What can I do about constipation?”

Nav Central can act as a first-line interventional tool for these issues.

As soon as your office operator or receptionist realizes that the caller has a medical question, the call can be transferred to Nav Central. As with our after-hours call support, we use our client approved protocols and algorithms to answer the patient’s concern and solve the problem. 

If needed, we can contact our client’s clinician for further guidance and schedule the patient for an appointment. The calls are documented to your medical records system within 24 hours.

Pharmacy Call Support

Another resource-intensive challenge for many physician practices is fielding medication-related patient calls, such as requests for refills or changes in medication. Nav Central can provide this service in a very cost-effective way. 

We use your patient records and pre-approved orders to handle patient pharmacy requests quickly and efficiently. We send the new or revised prescription directly to the patient’s pharmacy of choice, and document the interaction to your medical record system within 24 hours.This provides a positive patient experience while also saving precious man-hours for your office staff.

Billing/Collections Services

Nav Central is fortunate to operate a full service medical billing service within the family of companies.These resources can be put to use for our physician practice customers. Our staff can assist with patient balance collections, making after-hour billing calls on your behalf and posting payments and/or agreements to your system. 

Our billing company generally provides these services at a considerably discounted rate relative to typical collection agencies and/or in-house staff.